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Terms and Conditions

Return Policy

Conditions for Returns

In order for the goods to be eligible for a return, please ensure that:

  • The Goods were purchased in the last 5 days.
  • The Goods are in their original packaging, and were applicable all accessories that came with it like manuals, freebies, certificates, etc.

If the two initial conditions above are not met, no return will be processed.

In addition, goods that fall within the following state(s) or condition(s) cannot be returned since the possibility of a second sale cannot happen:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Missing gifts and accessories that came with the goods.
  • Products have damaged labels and or seals.
  • Decrease in product quality due to improper storage/handling.
  • Unauthorized repairs, improper use of the goods / product.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions or fall within the undesired states indicated above.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.

Refund Conditions
  1. Upon receiving the returned product with no dissatisfactions, and under the premise of an assurance that the integrity of the goods is not damaged. The refund amount will be credited to the desired wallet or account of the customer making the purchase within 3-4 working days.
  2. If a problem occurs due to a defect mutually (customer & stakeholders of Edeybe – Support & merchant) agreed to have been observed on the said goods / item purchased, a replacement process will be initiated if customer prefers that to point ‘i’. The shipment cost of the replacement will not be bored by you the customer.
  3. In the case where point ‘ii’ could not be met due to product unavailability or is indicated by the customer to be undesirable at the time, a suggestion of an alternate product or a similar one of the same value/costs could be made to the customer for consideration. In this case, there will be no charge on the second delivery of this alternate product. If options captured in ‘ii’ and ‘iii’ are all rejected by the customer, option ‘i’ will suffice.
Returning Process
  • You are responsible for the cost and risk of returning the goods to Us (Edeybe). Search for the goods to be returned using the order ID provided during purchase and follow the Edeybe application’s / platform’s guide to initiate a successful Return Process.
  • We cannot be held responsible for goods damaged or lost in a return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of a received return delivery.
  • You must also inform us of your decision to return the product by means of a clear statement of reasons of the return. You can inform us of this decision with a picture of the state of the product included to: edeybe@payswitch.com.gh, you may also contact us by phone on the number indicated on our website.
  • In situations where a buyer / end-user/ customer is absent at the delivery point defined in the order details, the dispatch rider will return the item to the Merchant. However, the amount refunded by the Merchant to the end/user for the purchased product shall be less the delivery fee for the return of the product (at the same rate/cost pegged for the first-leg delivery).
For Merchants

Merchants whose products are successfully returned barring any infringements of the above return conditions by the user/customer, shall refund the cost of the product and the cost of the second delivery should a replacement be done. An additional penalty of giving the customer a 5% discount coupon will also apply. Items that are not delivered due to unavailability of customers may be returned to your custody for another delivery attempt at the cost of the customer or returned to store (go-live again online for sale) and the initial payment by the customer refunded.